FAQ

Care Instructions

Gently hand wash all SUP NZ products. Silicone scrubbers are perfect for cleaning your SUP Cup and can be found here. 

Never use bleach or abrasive cleaners. Do not scrub with abrasive materials such as a scourer or steel wool. Do not put in the microwave or the freezer. Do not overfill with hot liquids and keep out of reach of children when filled with hot liquids. Do not place cup on hot surfaces. 

Always make sure lid is tightly secured before drinking & take caution when drinking as the double walled technology will retain the temperature so your beverage will stay hot. 

When cleaning your slider lid, simply use warm soapy water and hand wash as above. If residue has built up under the sliding component you can remove by closing the slider, turning the lid upside down and laying on a towel on top of a benchtop. Then, using the handle end of a spoon, push the underside of the slider gently until it 'pops' off the lid. To return the slider onto the lid, place on top in an open position and gentle push down until slider clicks back into place. 

 

Returns

Unfortunately we cannot refund or exchange if you change your mind due to hygiene issues. If for some reason your SUP NZ product arrives damaged or malfunctions please do contact us and we will happily remedy the situation! 

 

Ceres Products

Additional time is required to fulfill Ceres orders as we need to source the products from Ceres once we receive your order. If there are Ceres products you would like that are not displayed on our website please get in touch as we are happy to add more as required. 

Due to the size and weight of the Ceres products, the free shipping offer does not apply.